Frequently Asked Questions
Below are some frequently asked questions. If the answer you are looking for is not here you can kindly reach out to us via any of our contact channels.
How long does it take to build a website?
This completely depends on what you need. It takes longer to build a 1000 page megasite than a smaller eight page brochure website.
Do you redesign existing websites?
We certainly can do that! It’s important to approach website redesigns sensitively to make sure your reasons for redesigning are valid. This will ensure the project is an overall success from your ROI point of view.
Do you offer ongoing help with our new site once it's launched?
If you need our help with web support and maintenance, we’ll be here for you. If not, we will leave you to it. If you change your mind and need us after all, we’ll still be here for you!
Can you help me rank high in Google?
A page one position in the Google search results is like gold dust. Not so long ago it was relatively easy to achieve. These days it’s a lot more challenging, and getting it wrong can affect your reputation. Thankfully we have all the SEO tools and know-how to maximize your chances and some happy customers to vouch for us.
How much does a website cost?
The age-old question! It completely depends on what you need, but you can rest assured we deliver the best possible value for money and it won’t break the bank. Why not ask for a quote? There’s no obligation and we won’t sulk if you say ‘no’! for us.
What happens to the copyright of my website if I move to another agency?
Your site is yours. You can move if you like, and we will never penalise you for it.
What is WordPress?
WordPress is a free platform on which website designers and developers like us build websites. It provides all the flexibility and functionality we need so you’re easily able to keep your site up to date with new content. We love it, as do millions of business owners. We use it for all the different websites we create, from small business websites to ecommerce sites.
If WordPress is free, why do I pay for your services?
WordPress is free to use. We charge you for design and development services but once your site is finished, you don’t have to pay any ongoing costs for using the platform itself.
Why are you called 'BasamWeb'?
Great question! Everybody loves to be present and recognized right?. The name is carved out from letters that made up the founder’s first and last name. In all seriousness, our industry has been swamped by ‘trendy’ random words, so we just wanted something that will relate to our presence on the internet space, something that is associated with strong imagery and would be memorable. We also like to think we grow and blossom and are extremely trusted by our clients!
What size companies do you produce web designs for?
We like to work with all sorts and sizes of businesses and individuals, and we bring the same skills used to support our celebrity and big business clients to the work we do for smaller clients. We’re just as keen to work with small businesses as we are large ones, and as a local firm we’re ideally placed to understand the needs of growing organisations.
Do you work internationally?
Of course! With the advent of online conference tools such as Zoom, appear.in, and of course Skype, just to name a few, it makes working with businesses anywhere in the world straight forward enough.
Will my website work on smart phones and tablets as well?
It most certainly will! More people are accessing the web via small screens than ever, and the trend is likely to carry on. If your site doesn’t display or work properly on a mobile or tablet screen, you risk losing a big chunk of your potential audience. It means mobile responsive web design is essential these days. Every website we create is mobile responsive.
Can you help with my social media?
Yes. We also specialize in digital marketing. We have a team of marketers that will create and manage business social media handles.
Are there any other costs for my website?
If you host through us, there are hosting charges. There may also be costs for photos if you can’t supply them yourself. However, we always do our best to use stock image sites that are free where possible. Other than that, we always make extra charges, if there are any crystal clear up front so you know exactly where you stand.
What are the payment terms for the design and development of my website?
We like to work on a 50% upfront basis with 30% payable after the designs are agreed upon and the outstanding 20% payable when the development has been completed and signed off.
Can you convert my existing website into WordPress?
Yes, we can migrate your website to WordPress. However it’s important you don’t lose any search engine visibility in the process, so we’ll cover that too.
How long does it take to see results from SEO?
Google has personally answered this one for you. They say that in most cases SEO can take between 4 months to a year to help your business first implement improvements and then see potential benefit.
Can I purchase my own domain?
Go ahead. Once you’ve sorted your domain out, we can take things from there. But if you need help, feel free to ask.
What We Can Do For You
